talking about ageing
ageing is a universal issue, so use words that suggest community and togetherness
Events team, not the Events Team (eg call the Events team, but just say 'call us')
they or it?
organisations are 'it' not 'they'
eg Citizens advice is a charity. It provides advice.
use the 12-hour clock – 4pm, 5.30pm, 11am, 10-11.30am, 11am - 1pm
in the past 6 months not in the last 6 months
titles (books, films, music)
use italics in print for titles eg The Shining
use nothing online eg The Shining
titles and subheadings
we use sentence case
eg This is how to format a title, This Is Not How To Format A Title